Book via WhatsAppTerms and Conditions
Please read these Terms and Conditions carefully before using our services. By booking or using our services, you confirm that you have read, understood and agree to be bound by these Terms.
Our VIP meet-and-greet, airport assistance and related services are supplementary support only. They do not replace or exempt you from mandatory official procedures, including passport control, security screening, customs inspection and other government requirements.
Immigration, customs, airport authorities and airlines operate independently under their own regulations. We are not responsible for decisions or actions by airlines, immigration, customs or airport officials.
Our service scope and assistance level are subject to airport authorization and on-site availability.
• Payment alone does not confirm your booking. Your reservation is binding only after we send an official confirmation email.
• We reserve the right to decline or cancel a booking due to unavailability, service suspension by airport authorities or other unforeseen circumstances. In such cases, you will receive a full refund.
• We may cancel a confirmed booking up to 24 hours before service time due to force majeure or official restrictions; all payments will be fully refunded.
• You must provide complete and accurate booking information (passenger names, flight details, dates, contact information, etc.). Incomplete or incorrect information that results in service failure is not eligible for a refund.
• Prices are subject to change without prior notice. We may update prices every 3 months.
• For bookings made more than 2 months in advance, we may notify you of price adjustments. You may either cancel for a full refund or pay the difference to keep the service.
• Additional fees may apply for:
￮ Bookings made less than 72 hours in advance
￮ Early morning or late-night services (22:00–08:00)
￮ Services on public holidays, weekends or during major events
￮ Excess luggage (more than 2 bags per passenger)
• You are responsible for any applicable VAT or local taxes based on the service location.
4. Service Duration and Extra Charges
• Standard service duration is up to 2 hours unless otherwise stated.
• Any extension due to flight delay, immigration waiting, baggage claim or other reasons will incur an extra fee.
• Additional hours or partial hours will be charged at the specified rate.
• Service is priced based on the confirmed number of passengers. Extra passengers will be charged separately and may be billed to your original payment method.
• Cancellations less than 48 hours before service: 100% non‑refundable
• No‑show: 100% charge, no refund
• All refunds are subject to a transaction processing fee (usually 4%–10%) unless otherwise specified.
• Double bookings or backup bookings with other providers are non‑refundable if you choose another service.
• Changes to passenger names, travel dates, flight numbers or other details may be subject to availability and extra fees.
• Amendments made less than 48 hours before service may incur fees up to 100% of the booking value, and paid fees are non‑refundable.
• We reserve the right to charge price differences if rates change after your original booking.
7. Liability and Responsibility
• We are not liable for flight delays, cancellations, schedule changes, denied boarding, entry refusal or any disruption caused by airlines, airport or government authorities.
• We are not liable for lost, damaged or delayed luggage. Passengers must verify their luggage at the baggage claim belt.
• You are responsible for your travel documents, belongings and personal safety in official control areas.
• Our service personnel are not required to provide medical assistance, meal/drink help, restroom assistance or specialized support for cognitive, developmental, mobility, visual or hearing impairments. Customers with disability needs must contact us in advance.
• Any complaints must be submitted within 48 hours after the service is provided to be considered for refund or compensation.
• You agree not to defame, disparage or publish harmful content about our company, staff, services or partners without prior written consent.
• You must follow staff instructions and airport rules during service.
By using our SMS/notification service, you agree to receive service updates, booking confirmations and reminders.
• Message frequency varies based on your bookings.
• Message and data rates may apply.
• To unsubscribe, reply STOP.
• For help, reply HELP.
11. Special Airport and VIP Terminal Terms
Certain airports and VIP terminal / private suite services have separate rules:
• VIP tarmac / private terminal services are often fully non‑refundable once confirmed.
• Changes within 48 hours may incur 50%–100% fees.
• Specific cancellation windows and fees vary by location (e.g., 7 days, 14 days, 22 days, 48 hours, 24 hours).
• Separate peak surcharges, night fees, holiday fees and terminal fees may apply.
• Actual terms for specific airports will be provided at booking.
12. Transportation and Wait-Time Policy (if applicable)
• A grace period applies for pickups:
￮ Non‑airport: 15 minutes
￮ Domestic arrival: 30 minutes after touchdown
￮ International arrival: 45 minutes after gate arrival
￮ Private jet / seaport: 30 minutes
• Waiting time beyond the grace period will be billed in increments at the contracted rate.
We reserve the right to update these Terms at any time. Revised terms will apply to new bookings and will be posted on our website.
If you have questions about these Terms, please contact us:
Email: service@skyline-vip.com
Phone:（852）86528762